How to become a Tenant Liaison Manager

If you’re looking for a new career opportunity in FM, have you considered becoming a tenant liaison manager? If you want to liaise between staff, management and tenants providing support and a first-class service then this could be the facilities management role for you.

What is a tenant liaison manager?

This is a challenging and rewarding FM role that requires high levels of customer experience and great problem-solving skills.

You’ll need good communication skills to keep all stakeholders involved about the impact of any project but you’ll also be able to put the information across in a friendly and understandable way. You’ll also need great problem-solving skills to be able to deal with any complaints and to seek quick and effective solutions.

Your time will be spread between office-based tasks and working in the field and you’ll be expected to handle complaints and manage resolutions between tenants and management.

If you’re caring and empathetic, quick thinking and capable of lasting conflict resolution, and you’re job hunting for a more challenging customer services-based role, then becoming a TLM could be the right move for you.

Job hunting in facilities management

The good news is that the skill set you need as a successful facilities management professional gives you the flexibility to undertake many roles. You’ll already be highly organised and detail-oriented with the communication and liaison skills to work with a range of departments.

When it comes to problem-solving, you’ll already be skilled in anticipating problems before they arise by keeping supplies at the correct level, scheduling preventive maintenance and heading off technology issues. These are all great skills when hunting for alternative FM careers like moving into tenant liaison management.

Here are some top tips for a successful job hunt:

Research your new role
You’ll find plenty of TLM job descriptions online. Take the time to read them thoroughly and start mapping your skill set to the skills required. This is invaluable when you start to write your CV and application letter.

Create three main messages

When you’re CV writing you need the first three statements to be memorable, positive and clearly outline your career goals and what you hope to achieve by moving into a new FM area. Emphasise your messages in your personal profile on your CV and in your LinkedIn profile.

Practice for interviews

In the current climate, you’re as likely to be asked to video interviews as face-to-face ones, so it’s important to practice for all eventualities. Interviews are tough enough to land so be prepared. Make sure your answers are clear, short and upbeat. And be prepared to answer questions on why you see TLM as the right career move for you at this time.

Do a personal audit

Before you even think about shifting career, think about the skills and experience you’re selling to prospective employers.

What job titles are relevant to your job hunt?
What are your main skills and achievements?
Do you have evidence to back you up?
Which roles are you looking for and why?

When you’re confident about the answers to those questions, give Catch 22 a call. We’re a specialist agency that can match you with the right tenant liaison manager opportunities and give your FM career a boost.