skills for a successful facilities manager

Successful facilities managers have these skills

skills for a successful facilities manager

Interested in a career in facilities management? Then you’ll need a wide-ranging set of skills from operations and maintenance to project management. It’s even more true now that the pandemic has changed the face of the workplace.

But beyond the tick box lists, what are the skills that an FM needs to really stand out from the competition? Here are the top skills that successful facilities managers need to succeed.


Successful facilities managers share one common trait - they’re cool under pressure. Whatever challenges arise, a good FM will demonstrate the adaptability to navigate what’s next by being agile, resilient and fully prepared.

Adapting to the changes brought about by the pandemic requires facilities management to adapt to a much more people-centric style. Managers will be expected to create a safe and coherent working environment where everything works seamlessly, and the financial implications and the health and safety of workers is perfectly balanced.

Data-driven approach

An FM needs to be able to do more than ensure safety, comfort, functionality and efficiency in the built environment. If you want to succeed you need a data-driven mindset that lets you analyse the quality of service and facilities spend, with a view to proactively identifying cost outliers and savings, as well as other areas for improvement.

Having the capacity to use analytics to leverage data is a key skill for any FM who wants to stay on top of their game.

Tech creativity

Every facilities manager knows that they can expect to encounter daily challenges. But how you deal with them, and the creativity of your technology solutions will help you innovate in the workplace and push your skillset into new areas.

Technology has assumed an ever-growing role in facilities management, particularly during the pandemic where the ability to leverage tech solutions has made the difference when making business adaptable to Covid-19.

As a manager, you’ll need an open mind and the ability to stay on top of new opportunities in reporting, service management and delivery. An FM who stays on top of innovation is in demand.

As our reliance on technology intensifies, human traits are at a greater premium than ever before. Remember that facilities management is, above all, a people facing business requiring unique communication and management skills.

Ultimately, well tooled technological solutions will keep people and assets safe as we navigate out of lockdown. For example, tracking and vetting solutions for the individuals that access your facility as employees, contractors or visitors.


One of your most critical tasks is creating a healthy and happy working environment. That means dealing with people effectively and with compassion.

Being able to understand people’s challenges and pain points will make you better at creating the workplace they need instead of one that works on paper. And in light of the pandemic and fears around returning to the workplace, understanding and compassion are absolutely essential.

A combination of these essential skills will see you shine in your career. As the workplace changes, there are important challenges ahead and as a facilities manager, you’re ideally placed to meet them. Want to know more about an exciting career in facilities management? At Catch 22 we’re the specialist recruitment agency you can trust, so get in touch today to find out more.

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Wasted office energy costs buildings £60m a year

Wasted office energy costs buildings £60m a year

Just a few thousand office blocks across the UK are wasting enough energy to power 100,000 homes. That’s the conclusion of a recent report by the Green Alliance that names the Capital as the worst offender. As concerns around the sustainability and environmental performance of our buildings mounts, can facilities management professionals afford to ignore these issues?

The scale of the problem

Energy wasted by offices in the City of London could power 65,000 homes, equivalent to a town the size of Kingston Upon Thames. Not only is there a significant financial cost of £35 million a year, but the carbon emissions are equivalent to nearly 50,000 cars.

The picture doesn’t change when you move outside London, with the energy wastage from 3,000 office buildings in Manchester, Leeds, Birmingham and Bristol amounting to £25 million in unnecessary bills and enough energy to power 42,000 homes.

What’s the solution?

The challenge for FM account managers is to tackle the problem head-on to make financial and environmental savings in the short and long term. There are obvious easy wins, for example, AI energy optimisation systems could reduce energy use by up to 14% in a commercial building with a payback on the investment in just months. In the City of London alone, that could represent as much as a £13 million saving within a year.

Better digital technology is an obvious solution when FM managers want to make financial savings and reduce carbon emissions. The use of smart sensors and algorithms allows facilities management to track energy usage in a building and modulate to suit business needs, significantly improving energy performance.

The Australian way

FM project managers would do well to follow Australia’s lead. For the last 13 years, the National Australian Built Environment Rating System (NABERS) has worked consistently to reduce energy use by Australian office buildings by almost 40%. This has been achieved by a combination of employing digital technologies and the annual disclosure of each building’s energy performance. This has created year on year improvement across the sector.

It’s estimated that a similar programme implemented across the City of London would reduce carbon emissions and bring down business energy bills by a total of £367 million over the next decade.

Reducing energy waste

Using energy efficiently is a simple and effective way to reduce costs and work towards sustainability. By retrofitting LED lighting and HVAC systems in older buildings, a 30% reduction in energy usage can be made. Effectively using occupancy sensors and timers for interior and exterior lighting is another simple win for facilities managers.

Key to energy efficiency is well-managed maintenance. A CMMS (Computerised Maintenance Management System) can plan and track maintenance to ensure the functionality, safety and energy efficiency of any commercial building.

Achieving the zero-emissions goal

The Committee on Climate Change says that cutting waste energy is critical if the UK is to achieve its goal of net zero emissions by 2050. The Government is already on course to miss its 2030 target of reducing energy usage by business by at least a fifth.

Digital technology is an obvious and quick win when it comes to tracking and reducing energy use across your property portfolio. Is your FM strategy up to the challenge of cutting carbon emissions and business costs?