What the ‘on-demand’ era means for facilities management

New digital platforms mean that changes are afoot for the building industry, especially when it comes to some of the traditional processes that have been used in facilities management for decades. With digital platforms come on-demand requests, which can mean a better (and cheaper) service for the companies that own a building or facility. But how can firms in the facilities management industry adapt to these changes and make on-demand jobs work for them?

What is on-demand?

Businesses have long been able to book certain aspects of their operations ‘on-demand’. That includes catering, IT support and even people. On-demand generally refers to booking something online at short notice and not having to book it as part of a longer or larger contract. 24/7

With the rise of digital platforms, specifically built for companies to find facilities and building services, those in charge of booking the work are now able to book actions such as repairs quickly and easily. They can be given full costs, track delivery of the required materials and even make changes to the job where necessary.

What are the benefits?

These platforms certainly make life easier for the company booking the work, as they can take advantage of competitive pricing, guaranteed timeframes and tailored jobs. Buildings themselves are becoming ever more complex with the addition of AI and smart technology being just one example and the use of innovative building materials being another [1].

The result is that many building management jobs are becoming rather more niche. Digital platforms can make it easier to link the right person for the job and ensure the right materials and parts are ordered in time. On-demand services are also preferable for small businesses who can pay per service without the added cost of a subscription.

Some of the more advanced platforms can even be populated with specific information such as staff working hours and skill areas. This means that jobs can be booked by cross-sectioning who is available via an easy to use online booking system, which can find the right team or individual for the job.

What this means for the facilities management industry

These platforms are primarily used for ad-hoc building management and repair jobs, but they can also be used for booking jobs with companies with which you have a contract or ongoing relationship. In fact, bespoke versions of these platforms can even be used by larger businesses and organisations, such as universities, who can book jobs with their own in-house facilities management teams.

These platforms will hold building services companies to account as they’ll need to ensure that staff is properly trained and skilled in key areas, so in that way, the platforms can motivate facilities and building firms to stay on top of training and recruitment. It also means that jobs need to be finished on time and can be tracked and priced more easily.

The use of on-demand digital platforms can ultimately be of benefit not just to the companies looking to book facilities management services, but also to those businesses that offer their services too as it forces them to continually strive to improve.

[1] https://www.viatechnik.com/blog/advanced-buildings-construction-industry/