Electrical Maintenance Engineer

CATCH 22 is looking to recruit an Electrical Maintenance Engineer to form an integral part of an Estates Team for a client of ours, working with colleagues, delivering high quality planned & reactive maintenance and customer service.
 
KEY TASKS AND RESPONSIBILITIES:
 
  • Acting as a technical specialist for electrical maintenance and facilities works, to include but not limited to:-
  • Maintenance of Domestic and Commercial electrical installations
  • Completing planned works to include EICR testing, lightning protection (if qualifications held), E/M light servicing, heat recovery units & complete all certification & remedial works identified.
  • Working in plant rooms and with the electrical plant items & BMS
  • Working on electronic locking systems, and intercoms associated with gates and barriers, suited systems both mechanical & electronic
  • Basic plastering, repairing holes in walls etc.
  • Basic domestic plumbing skills
  • Basic joinery skills
  • Where required liaising and controlling the clients Third Party partners
  • Actively taking part in Estates Team continuous improvement forums and best practise sharing
  • Providing Reactive maintenance support (including emergency building works and summer turnaround projects)
  • Responding and attending to maintenance and Health and Safety related calls within the required service level agreements
  • Logging of maintenance issues through the supervisor or service and sales team
  • Assisting the Supervisor & take the lead with stock control processes & ensuring efficient and cost effective use of materials
  • Providing maintenance and customer service support in emergencies
  • Flexible approach to work day to assist City teams when and where required
  • Taking an active role during the turnaround the room process
  • Ensuring all of our clients Policies and Procedures are adhered to at all times
  1.  
  2. Accountability:
  3.  
    • Taking ownership of own induction, ensuring key activities are undertaken within appropriate time scales and probation review meetings take place with your manager
    • Ensuring that Health and Safety legislation is adhered to at all times and all duties are in line with the clients policy and procedure. Which includes working in line with all company approved RAMS.
    • Ensuring that Data Protection is adhered to at all times
    • Ensuring required training and qualifications required for the role are up to date at all times
    • Ensuring compliance with the clients policy and procedure for lone working, ensuring correct uniform and PPE is worn at all times, including identity card and name badge
    • Support the teams with the Control of Contractors Policy ensuring that the procedures are adhered to at all times and that contractors are managed and working in a compliant way
    • Consistently reviewing hazards and risks for safe working practices
    • Accountable for conducting inspection of vehicles to ensure that high standards are maintained and reporting any issues immediately to the supervisor
    • Form part of the on call rota
  4.  
  5. Customer Focus:
    • Following up on any customer or property related issues requiring action in a timely manner, engaging with other colleagues when necessary.
    • Assisting customers in a professional and courteous manner, communicating effectively on a face to face basis, showing empathy and responding with urgency to customer requests and queries.
    • Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required.
    • Providing check in and check out support.
    • Assisting with incident response including power and water outages, fire alarm evacuations and rehousing.
  6.  
  7. Administration
    • Maintaining the clients information systems, ensuring that customer data is accurate, secure and compliant with the Data Protection Act.
    • Using a Personal Digital Assistant (PDA) to manage tasks and log work.
  8.  
  9. Teamwork
    • Providing support to neighbouring areas & cities when required
    • Working collaboratively to help support the overall City operational team to deliver its business plan and broader objectives
    • Developing and maintaining productive working relationships with support functions and third party suppliers/ contractors
    • Contribute suggestions for areas of improvement to benefit the business
    • Embracing change, supporting the business and colleagues through business transformation
    • Attending and complying with tool box talks and city team meetings
  10.  
  11.  
  12. Performance and Key Performance Indicators (KPIs)
    • Ensuring all work is completed within the required standards and KPI targets set by the business and maintain a high level of productivity at all times
    • Contributing to the delivery of the KPIs within the City, including measures for:
    • Safe & compliant buildings
    • Customer and Employee Satisfaction (TRIM)
    • Sales
    • Net Operating Income
    • Debt
    • Contributing suggestions for areas of improvement to benefit the business
  13.  
  14.  
  15. KEY REQUIREMENTS:
  16. Essential:
  17.  
    • 17th Edition to amendment 3
    • NVQ / SVQ Level 3 plus City and Guilds 2360 Part 1 and 2 City (or equivalent)
    • City and Guilds 2394 & 2395 Test Inspect or City and Guilds 2391 Test and Inspect
    • Have a minimum of 3 years post apprenticeship experience as an electrician.
    • Good knowledge of Health and Safety legislation
    • Good oral and written communication skills including the ability to engage with customers and colleagues alike
    • Basic computer literacy and the ability to use Microsoft Office and PDA (Personal Digital Assistant) maintenance systems
    • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
    • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
    • Ability to offer flexibility in working hours and to take part in the on call rota 5/7
    • Living within reasonable travelling distance of City properties
    • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
    • Possesses full UK driving licence
  18.  
  19. Desirable:
    • AP – LV qualified
    • NVQ 3 Inspection and Testing of Lightning Protection Systems
    • FIA Units 1-6
    • Good Knowledge of BS 5266:2016
    • PAT qualified
    • IPAF/ PASMA
    • Fire alarm experience and good knowledge of BS 5839:2017
    • Experience of reactive and planned maintenance
    • Experience of working in the student accommodation, hospitality, Social Housing, or retail sectors
    • Experience in complaint handling
    • Emergency first aid

Start Date: 10 May 2019