Estates Assistant

Our Client an market leader in purpose build accommodation is looking for an experienced an Estate Assistant in North/North West London. This is a great opportunity to work for a award winning company dedicated on developing their people and their wellbeing. If you think you are the right person with the right experience and knowledge please apply asap.  
 
Key purpose of the role:  
 
To form an integral part of the City Operations, Housekeeping Team, providing an outstanding experience through working with colleagues, delivering high quality maintenance and customer service provision.  
 
KEY TASKS AND RESPONSIBILITIES:
 
  • Generalist support work within properties
  • Maintaining City Lifecycle Stocks and Stores
  • Completing visual property inspection and reporting identified works on a PDA for other Departments to complete
  • Turning around and delivering lifecycle stocks within the City (Kitchen goods, furniture etc.)
  • Property ground maintenance, including litter picking and maintenance of recycling and bin areas
  • Logging of maintenance issues when needed
  • Ensuring efficient and cost effective use of all stocks
  • Housekeeping duties as required
  • Non-technical maintenance that involves changing items out, such a light bulbs etc.
  • Providing support in emergencies
  • Flexible approach to work day to assist City teams when and where required
  • Taking an active role during room and property maintenance review processes
  • Ensuring all Policies and Procedures are adhered to at all times
  • Ensuring the supervisor is informed of all serious incidents
  • Ensuring compliance with policy and procedure for lone working, ensuring correct uniform and PPE is worn at all times, including identity card and name badge
  • Delivering central processes and conducting all duties in line with policy and procedure
  • Ensuring a safe and secure environment at all times
  • Completing all paperwork required for property files and ensuring all records of site operation are accurate, structured and compliant with policies and procedures
  • Undertaking all works to the highest safety and quality standards and in line with all current regulations
  • Working within the required Risk Assessments and Method Statements at all times, reviewing all tasks for risk before starting and ensuring that risks are eliminated before work begins.
  • Ensuring all work is completed within the required standards and KPI targets set by the business
  • Maintaining the highest level of productivity at all times
  • Contributing suggestions for areas of improvement to benefit the business
  • Reflecting purpose and values in all activities
 
KEY REQUIREMENTS:
 
Essential
  • Good knowledge of Health and Safety legislation
  • Previous experience in a customer facing role
  • Able to operate PDA & Computer based workload systems
  • Oral and written communication skills including the proven ability to engage with customers, colleagues and third party suppliers
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Ability to offer flexibility in working hours
  • Working a shift pattern of 5 out of 7 days working
  • Living within reasonable travelling distance of City properties
  • Possesses full UK driving licence
  • Ability to undertake repetitive heavy lifting with appropriate equipment if necessary
 
Desirable
  • Previous experience of working in the student accommodation, Hotel, Social Housing, or retail sectors
  • Previous experience in complaint handling

Start Date: 28 May 2019