Estates Operatives

  • Permanent
  • London
  • Salary: £ 22000.00 per annum
  • Job Reference: JS/HQ00012135
Job Title: Estates Operative
Team: Estates team
Location: City Based Various
Salary: £22,000 – £25,000
To form an integral part of the Estates Team, providing an outstanding experience through working with colleagues, delivering high quality planned & reactive maintenance and customer service.  
  • Undertaking general maintenance work within properties, including but not limited to:-
  • Working with suited locking systems both mechanical and electronic
  • Working with windows and door repairs
  • Basic plastering, repairing holes in walls etc.
  • Basic domestic plumbing skills
  • Complete like for like electrical changes including safety isolation and recording of works when complete
  • Basic joinery skills
  • Assist with fire alarm activations and false alarms
  • Providing Reactive maintenance support (including emergency building works and summer turnaround projects)
  • Fault finding and rectifying
  • Completing PPM planned inspections and rectifying or reporting any remedial works identified to the relevant competent engineer
  • Support as required with PPM activities
  • Responding and attending to maintenance and Health and Safety related calls within the required service level agreements
    • Logging of maintenance issues through the supervisor or PDA app
    • Assisting the Supervisor with effective stock control processes
    • Ensuring efficient and cost effective use of materials
    • Forming part of the maintenance team on call rota
    • Providing maintenance and customer service support in emergencies
    • Meeting deadlines for works and repairs
    • Flexible approach to work day
    • Taking an active role during the turnaround the room process
    • Ensuring all Policies and Procedures are adhered to at all times
    • Ensuring the supervisor is informed of all serious incidents
Compliance and Accountability
  • Taking ownership of own induction, ensuring key activities are undertaken within appropriate time scales and probation review meetings take place with your manager
  • Ensuring that Health and Safety legislation is adhered to at all times
  • Maintaining an awareness of current legislation concerning Health and Safety, Data Protection and compliance
  • Ensuring compliance with policy and procedure for lone working, ensuring correct uniform and PPE is worn at all times, including identity card and name badge
  • Support the teams with the Control of Contractors Policy ensuring that the procedures are adhered to at all times and that contractors are managed and working in a compliant way
  • Delivering central processes and conducting all duties in line with policy and procedure
  • Ensuring a safe and secure environment at all times
  • Completing all paperwork required for property files and ensuring all records of site operation are accurate, structured and compliant with policies and procedures
  • Fulfilling the varied administration and auditing requirements, including: maintenance audits, Health and Safety audits, Control of Hazardous Substances requirements
  • Consistently reviewing hazards and risks for safe working practices
  • Undertaking all works to the highest safety and quality standards and in line with all current regulations
  • Working within the required Risk Assessments and Method Statements at all times, accountable for reviewing all tasks for risk before starting and ensuring that risks are eliminated before work begins
  • Accountable for conducting inspection of vehicles to ensure that high standards are maintained and reporting any issues immediately to the supervisor
Customer Focus
  • Following up on any customer or property related issues requiring action in a timely manner, engaging with other colleagues when necessary
  • Assisting customers in a professional and courteous manner, communicating effectively on a face to face basis, showing empathy and responding with urgency to customer requests
  • Assisting customers with queries and issues including assisting with key management, and general customer queries
  • Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary
  • Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required
  • Providing check in and check out support
  • Assisting with incident response including power and fire alarm evacuations and rehousing
  • Maintaining information systems, ensuring that customer data is accurate, secure and compliant with the Data Protection Act
  • Using a Personal Digital Assistant (PDA) to manage tasks and log work
  • Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of managers
  • Providing support to neighbouring areas & cities when required
  • Working collaboratively to help support the overall City operational team to deliver its business plan and broader objectives
  • Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised
  • Developing and maintaining productive working relationships with support functions and third party suppliers
  • Embracing change, supporting the business and colleagues through business transformation
Performance, Key Performance Indicators (KPIs)
  • Ensuring all work is completed within the required standards and KPI targets set by the business
  • Maintaining the highest level of productivity at all times
  • Contributing to the delivery of the KPIs within the City, including measures for:
  • Safe Buildings
  • Compliance
  • Customer and Employee Satisfaction (TRIM)
  • Sales
  • Net Operating Income
  • Debt
  • Contributing suggestions for areas of improvement to benefit the business
  • Reflecting the purpose and values in all activities
  • Previous maintenance work experience within Domestic and Commercial buildings
  • Good knowledge of Health and Safety legislation
  • Excellent oral and written communication skills including the proven ability to engage with customers, colleagues and third party suppliers alike
  • Computer literacy and the ability to use Microsoft Office and PDA (Personal Digital Assistant) maintenance systems
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Ability to offer flexibility in working hours and to take part in the on call rota
  • Ability to work contracted hours over a 5/7 working pattern
  • Living within reasonable travelling distance of City properties
  • Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
  • full UK driving licence
  • Previous experience of working in the accommodation, Hotel, Social Housing, or retail sectors
  • Previous experience in complaint handling

Start Date: 28 May 2019