Facilites Co-ordinator

  • Permanent
  • City of London
  • Salary: £ 24000.00 per annum
  • Job Reference: JS/HQ00012234
Our Client, a national Facilities Service Provider, are looking to appoint a Facilities Coordinator to support the facilities operation with one of their legal client in the City of London.      
The core responsibilities for this role are:      
(but are not limited to)    
  • to provide various FM services to the business, its staff and its visitors.
  • support and aid the Soft Services Manager in acting as the interface between the core business and the FM provider, and as a filter for requests for change from both parties.  
  • support the development and implementation of changes to contracted services to improve service quality, which reflects best practice FM.
  • work with the Service Providers in pursuit of opportunities for mutual benefits and shared investment (e.g. joint training initiatives), gain-share and innovation.  
  • assist with the monitoring, auditing and checking of the currency of the Service Provider's quality management, performance monitoring and management information systems. Ensure that the Service Provider monitors its own service deliver in accordance  with its quality management regime.  
  • assist in ensuring compliance with H&S and other applicable legislation. Making recommendations to the "responsible person" in respect of the company's H&S at work policy statement.  
  • At least 2 years experience in similar role within FM
  • At least 2 years experience of supplier / subcontractor management with performance monitoring
  • At least 1 year experience of supervising staff (direct reports)
  • Good working knowledge of standards and legislation as applicable to the FM market
  • Working knowledge of Contract Cleaning
  • Working knowledge or Reprographics
  • Proven Customer Service skills gained in Corporate environment
  • Broad understanding of Soft Services including: Mailroom, Archiving, Vending and supervising suppliers.
  • Customer focussed and diplomatic
  • Excels at motivation of large teams under substantial pressure
  • Can do attitude, leads by example
  • Approachable, cheerful, helpful and presentable
Personal skills:
  • Numerate and  literate
  • PC literate (Word, Excel, Outlook) and good presentation skills.
  • Clear, courteous, assertive and confident manner
  • Self motivated and committed
  • Flexible and hard working
  • Good organisational skills
  • Able to supervise, manage and motivate contractors and suppliers.
  • Ability to manage several tasks simultaneously to tight deadlines.
  • Ability to manage expectation and deliver against agreed targets, reconciling "Can-do" attitude with realities of dealing with multiplicity of suppliers.
  • Diplomatic approach, remembering that "users" of facilities services are form a diverse background
  • Able to communicate with personnel at all levels, both internal and external
  • Adaptable and proactive, taking responsibilities on own initiative whilst acknowledging level of authority.
For this role the client is willing to offer a salary of up to £30,000pa plus a generous benefits package and is committed to developing their staff throughout their career. They are keen to promote from within the team once an opportunity arise.    
If you meet their requirements and believe you are the ideal candidate please apply or contact Jana at 020 7220 8900.

Start Date: 15 Aug 2019