Helpdesk Operative

  • Permanent
  • Edinburgh
  • Salary: £ 18000.00 per annum
  • Job Reference: HQ00011271
Job Title Helpdesk Coordinator
Location: Edinburgh, Central
Catch 22 is a leading Facilities Management Recruitment Business with a network of clients across the UK. Our Technical Services Division is working in partnership with one of the UK's top 20 Facilities Management Contractors as we seek to source and appoint 2 x Helpdesk Coordinators to service a new contract in Edinburgh.    
The Client:  
Our client has been trading internationally for many years and this is a high profile and valuable contract for them in Scotland. A significant health care facility, PFI funded and with further plans for development and growth, is strengthening its maintenance team and requires Helpdesk Coordinators to organise, facilitate and administer ongoing maintenance works on site.  
The Role:    
You will be supporting a 24/7 Reactive and Planned Maintenance team within a critical working environment.  
Main Purpose of Job
To provide an effective and professional Help Desk/Administration service to the Facilities Management Department; maintaining confidentiality at all times. Demonstrating continuous improvement and value added.
The Package:  
A salary of £18,000 – £20,000 is available subject to experience plus an excellent benefits package including pension and holiday allowance. This is based on a standard 40 hour working week.  
Main Duties & Responsibilities
  1. Support the Helpdesk by receiving calls, logging on the CAFM System, feeding through to operational staff and reporting back to the end user/customers.
  2. Support the planned & reactive maintenance programme by printing off job dockets and updating the CAFM System (Maximo).
  3. To advise sub-contractors as to the Company's invoicing requirements, and to check validity of sub-contractors advice notes and invoices.  Plus Purchase Ledger Queries must be tracked and dealt with in a timely fashion.
  4. Prepare, process and render invoices for work undertaken, to monitor payments of invoices and take recovery action as necessary in accordance with standard procedures.
  5. Provide administrative support to the Facilities Management Team, dealing with telephone, written and personal enquiries and operational support procedures..
  6. To assist in the preparation of performance related reports and other documents as required, maintaining confidentiality at all times.
  7. To organise meetings as required for the Facilities Management Team and take minutes.
  8. To organise the Managers diary and site attendance.
  9. To ensure that invoicing and purchasing is organised and kept up to date.
  10. To ensure the co-ordination of paperwork to payroll as required.
  11. To deal with incoming and outgoing post for the Facilities Management Team.
  12. To complete any projects as specified.
  13. Maintaining the filing system.
  14. To comply with the Company's Policies, Management Plans and Procedures
  15. To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy and Health & Safety Management Plans
  16. To support the Company's Quality Policy Statement and actively participate in the achievement of Company and personal Quality objectives
  17. To undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department / Service. Significant permanent changes in duties will require agreed revisions to be made to this Job Description

Start Date: 31 Jul 2018