Junior Compliance Manager – 6months FTC

  • Permanent
  • Enfield
  • Salary: £ 21000.00 per annum
  • Job Reference: JS/HQ00012353
Catch 22 are looking for a Junior Compliance Manager with immediate start to join a friendly and busy team in Enfield area.
 
Our client has been providing building support to local authorities, landlords, NHS trust as well as private sector clients for over 35years. Due to the location of the office, the suitable candidate will be a driver.
 
The role will consist of being part of a call centre team acting as first point of contact to receive work from clients, update work management systems and allocate workstreams to a team of engineers depending on geographic area. The role will ensure that client requirements are met and in accordance with our company standards.
Main Duties and Responsibilities:
  • To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing
  • To review jobs received during the working day and allocate accordingly to Engineers
  • To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary
  • To enter into the “Contract Diary” relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time
  • To check engineer's paperwork/PDAs to ensure written details match those reported and to ensure that the engineer's documentation is correct and accurate and scan any reports to the job, update client including any quotes if required
  • To record details of conversations or other forms of communication regarding jobs to provide an audit trail of actions taken
  • To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs
  • Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements
  • To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required
  • As and when required, compile contract data and associated client correspondence reports
  • To provide administration support to electrical contracts managers as and when requested
  • To use the client's database in order to raise jobs on our works management system, update information and request target extensions
  • To compile completed jobs and update spreadsheets ready for financial evaluation.
  • Any other duties as reasonably requested
Person Specification:
  • Preferably have worked in a call centre
  • Have previous experience working in a customer service environment
  • Have a confident telephone manner
  • Be able to cope with a high volume of calls at times
  • Have strong communication skills
  • Be a good team player
  • Have a positive and flexible approach to work
  • Have the ability to plan and prioritise their work in order to meet targets and deadlines
  • Have good problem-solving skills
 
Due to location of offices have a full UK driving licence/car
Essential Qualifications/Skills:
  • GCSES or equivalent/relevant experience
  • Excellent IT Skills
  • Good knowledge of Microsoft Excel/spreadsheet
 
If you match all the requirements and believe to be the right person for the role, please apply online ASAP.
 
Please be advised, that due the large number of applications we receive, we are unable to contact all unsuccessful applicants. Your details will however be kept on file, should anything suitable arise in the future.
 
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Start Date: 02 Sep 2019