Maintenance Plumber

  • Permanent
  • Tottenham
  • Salary: £ 30000.00 per annum
  • Job Reference: UGP/BL/HQ00012121
CATCH 22 is looking to recruit a Maintenance Plumber to form an integral part of an Estates Team for a client of ours, working with colleagues, delivering high quality planned & reactive maintenance and customer service.
Acting as a technical specialist for plumbing for both planned and reactive maintenance as well as ensuring our adherence to ACOP L8, the correct operation of HWS and CWS. Notifying and appraising the Estates Supervisor on any faults identified and remedial works completed.
Specialist skills to include:
  • Locating and rectifying a wide range of plumbing faults, including domestic, commercial and main plant room works
  • Completing plant room inspections, recording all results in line with agreed process and escalating all failures to the  Estates Supervisor
  • Completing all required planned maintenance activities, inspections, , and rectifying any remedial works identified
  • Conducting ACOP L8 water hygiene compliance activities, certification and correct control of all Water Hygiene logbooks
  • Responding and attending to maintenance and Health and Safety related calls within the required SLA
  • Ensuring compliance with stock management procedures
  • Ensuring efficient and cost effective usage of materials
  • Meeting deadlines for all work and repairs the clients' Third Party partners
  • Ensuring the Estates Supervisor is informed of all serious incidents
  • Actively taking part in Estates Team continuous improvement forums and best practise sharing
  • Basic plastering, repairing holes in walls etc.
  • Domestic plumbing skills
  • Basic joinery skills
  • Undertaking general repair and maintenance works as well as installations as required, including but not limited to, UVHW systems, heating systems, Suited locking systems both electrical and mechanical, windows / doors, patch repairs in walls,  
  • Completing planned inspection,
  • Responding and attending to maintenance and Health and Safety related calls within the required service level agreements
  • Logging of maintenance issues through the CAFM system
  • Forming part of the on call Rota
  • Providing maintenance and customer service support in emergencies
  • Flexible approach to work day to assist City teams when and where required
  • Taking an active role during the turnaround the room process
Compliance and Accountability
  • Taking ownership of own induction, ensuring key activities are undertaken within appropriate time scales and probation review meetings take place with your manager
  • Ensuring that Health and Safety legislation is adhered to at all times
  • Ensuring that Data Protection is adhered to at all times
  • Ensuring compliance with the clients policy and procedure for lone working, ensuring correct uniform and PPE is worn at all times, including identity card and name badge
  • Support the teams with the Control of Contractors Policy ensuring that the procedures are adhered to at all times and that contractors are managed and working in a compliant way
  • Delivering central processes and conducting all duties in line with the clients policy and procedure
  • Ensuring a safe and secure environment at all times
  • Completing all paperwork required for property files and ensuring all records of site operation are accurate, structured and compliant with the clients policies and procedures
  • Fulfilling the varied administration and auditing requirements, including: maintenance audits, Health and Safety audits, Control of Hazardous Substances requirements
  • Consistently reviewing hazards and risks for safe working practices
  • Undertaking all works to the highest safety and quality standards and in line with all current regulations
  • Working within the required Risk Assessments and Method Statements at all times, accountable for reviewing all tasks for risk before starting and ensuring that risks are eliminated before work begins
  • Accountable for conducting inspection of vehicles to ensure that high standards are maintained and reporting any issues immediately to the supervisor
Customer Focus
  • Following up on any customer or property related issues requiring action in a timely manner, engaging with other colleagues when necessary
  • Assisting customers in a professional and courteous manner, communicating effectively on a face to face basis, showing empathy and responding with urgency to customer requests
  • Assisting customers with queries and issues including assisting with key management, and general customer queries
  • Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary
  • Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required
  • Providing check in and check out support
  • Assisting with incident response including power and water outages, fire alarm evacuations and rehousing
  • Maintaining the clients information systems, ensuring that customer data is accurate, secure and compliant with the Data Protection Act
  • Using a Personal Digital Assistant (PDA) and laptop to manage tasks and log work
  • Using a Computer Aided facilities Management system to allocate, complete and reassign work orders.
  • Providing support to neighbouring areas and cities when required
  • Working collaboratively to help support the overall city operational team to deliver its business plan and broader objectives
  • Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised
  • Developing and maintaining productive working relationships with support functions and third party suppliers
Performance and Key Performance Indicators (KPIs)
  • Ensuring all work is completed within the required standards and KPI targets set by the business
  • Maintaining the highest level of productivity at all times
  • Contributing to the delivery of the KPIs within the City, including measures for:
  • Safe Buildings
  • Compliance
  • Customer and Employee Satisfaction (TRIM)SalesNet Operating
  • Income
  • Debt
  • Contributing suggestions for areas of improvement to benefit the business
  • Essential:
  • Qualified in Plumbing installation to a minimum of:
  • City and Guilds Part 2 & 3 AND
  • Level 2 NVQ / SVQ Diploma in Plumbing & Heating (6189-11)
  • Previous experience maintaining  Domestic and Commercial Plumbing installations
  • Experience working within Plant Rooms with water and heating systems, including pumps, tanks, water heaters
  • Demonstrable awareness and understanding of the L8 code of practice
  • Good knowledge of Health and Safety legislation
  • Excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
  • Basic computer literacy and the ability to use Microsoft Office and PDA (Personal Digital Assistant) maintenance systems
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Ability to offer flexibility in working hours and to take part in the on call rota.
  • Ability to work contracted hours over a 5/7 working pattern
  • Living within reasonable travelling distance of City properties
  • Experience of professional relationship building with customers and internal colleagues, as well as third party suppliers
  • Possesses full UK driving licence for a manual drive vehicle
  • Gas Safe certificate
  • Experience of reactive and planned maintenance
  • Experience of working in the student accommodation, hospitality, Social Housing, or retail sectors
  • Experience in complaint handling
  • Experience in a customer facing role

Start Date: 13 May 2019