Senior Receptionist

  • Permanent
  • Medway Area
  • Salary: £ 19500.00 per annum
  • Job Reference: JS/HQ00011736

We are looking for an experienced senior receptionist to cover several sites in the Medway Area (Kent)

Key Accountabilities:

The particular duties of the post will depend on the site at which you are employed and will include, but are not limited, to the following: –

Reception Staff

Line management of the reception team, providing support, information and knowledge to enable them to successfully deliver the daily operational tasks of the reception service.
Supervise, plan and allocate work to the reception team.
Complete any data submissions or paperwork associated with the role, including but not limited to: timesheets verification, absence records, annual leave information.
Undertake the rostering of staff and ensure all absences are appropriately covered in line with service delivery needs and performance expectations.
Responsible for staff performance, undertake their appraisal and monitor personal development, undertake staff one-to-one meetings and quarterly reviews in accordance with all policies and procedures.
Induct and where appropriate, train, new employees or less experienced staff in accordance with the training requirements, ensuring all staff are competent and confident in their duties and understand the systems.
Field any enquiries and complaints from staff, visitors or external parties accordingly, ensuring all enquiries are passed on to the appropriate Manager for a timely response.
Maintain accurate contact records for key personnel, tenants and emergency contacts.

Health and Safety

Ensure that all reception staff have all required health and safety training, and all training is kept up to date.
Assist with the completion of the monthly H&S Checks.
Ensure all incidents are reported to the BSM & TLM as soon as they occur and all incidents recorded on Realtime as required.
Attend/complete any mandatory training.

Adhoc Duties

Log all Hard and Soft FM reactive jobs with the appropriate helpdesk or portal as required.
Provide admin support for the BSM / TLM as required.
Provide reception cover in centres as required.

Person Specification:

Essential:

Good level of general education
English and Maths GCSE or equivalent Grade C or above
Intermediate IT skills including Microsoft packages
Previous staff management experience
Demonstrable experience in dealing with the public and dealing with sensitive and confidential information
Knowledge of general administration procedures
Operate a switchboard/handle client calls
General knowledge of the principles of a room booking system
Evidence of working in a customer focused environment
Ability to work as part of a team and capable of working unsupervised
Good written and verbal skills
Good organisational skills
Ability to complete and maintain simple records
Friendly and approachable manner
Ability to recognise and manage challenging situations and be able to deal with them in a calm and professional manner
Able to plan and organise own work and work under own initiative
Adaptable and quick learner
Ability to travel between sites as required
Willing to work flexibly as required
Willing to undertake training
High standard of personal appearance.

Desirable:

Previous reception experience
Previous Healthcare experience
Health & Safety knowledge
Dealing with conflict
Good customer care skills

Start Date: 06 Nov 2018