Senior Receptionist

  • Permanent
  • Oldham
  • Salary: £ 19500.00 per annum
  • Job Reference: MM/HQ00011747

Our client, a national public healthcare organisation are currently on the search for a Senior Receptionist To work in harmony and collaboration as part of a team providing a high-quality reception service to help ensure the safe and efficient running of the site. Working closely with tenants and patients to ensure excellent customer service, patient satisfaction and effective working relationships. The core responsibilities will be as follows
– Line management of the reception team, providing support, information and knowledge to enable them to successfully deliver the daily operational tasks of the reception service.
– Complete any data submissions or paperwork associated with the role, including but not limited to: timesheets verification, absence records, annual leave information.
– Undertake the rostering of staff and ensure all absences are appropriately covered in line with service delivery needs and performance expectations.
– Responsible for staff performance, undertake their appraisal and monitor personal development, undertake staff one-to-one meetings and quarterly reviews in accordance with company policies and procedures.
– Induct and where appropriate, train, new employees or less experienced staff in accordance with the training requirements, ensuring all staff are competent and confident in their duties and understand company systems.
– Field any enquiries and complaints from staff, visitors or external parties accordingly, ensuring all enquiries are passed on to the appropriate Manager for a timely response.
– Maintain accurate contact records for key personnel, tenants and emergency contacts.
– Ensure that all reception staff have all required health and safety training, and all training is kept up to date.
– Assist with the completion of the monthly H&S Checks.
– Log all Hard and Soft Facilities Management reactive jobs with the appropriate helpdesk or portal as required.
Ideal candidates will have previous reception, supervisor and health and safety experience. Having worked in a healthcare environment would also be beneficial. For this the client is willing to offer a salary of £19,500 to £21,000.

Start Date: 09 Nov 2018