Technical Services Manager (Property Management)

  • Permanent
  • Manchester
  • Salary: £ 50000.00 per annum
  • Job Reference: C&W/NS/HQ00011666
   
Job Title: Technical Services Manager    
Department: Facilities Management    
Reports To: Associate Director (TS)    
Location: Manchester
   
Our client is one of the UK's leading Property Management Companies with a nationwide portfolio of prestigious assets.    
   
Role Purpose:
  • To deliver, on a multi-site, multi-client basis, the agreed service, strategy and business plan within the internal delivery and client teams nationally to prepare monitor and execute the agreed forecasts on time and within the agreed parameters.
  • To support the business, review & manage engineering risk and deliver on business development nationally.
 
Context:
  • Complete engineering site surveys & audit reports.
  • Complete life cycle reports to an agreed format.
  • Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.
  • Provide technical support & advice to the FM team nationally.
  • Review new industry regulations and CIBSE/HVCA guidelines and contract utilities
  • Review and manage engineering business risk.
  • Deliver and market M&E offering.
 
Dimensions:
  • To be the responsible person for the management of all engineering matters.
 
Responsibilities:
  • Control and manage staff as applicable.
  • Manage relationships internal/external.
  • Deliver value for money services.
  • Establish and maintain external contacts with statutory authorities and other groups and associations applicable and beneficial to the services provided.
  • Manage service providers and monitor performance against contracted SLAs and KPIs.
  • Co-ordinate the production of performance reports carries out analysis of the results and takes appropriate action to ensure continuous improvement is achieved.
  • Provide team update/training in relation to building services.
  • Complete engineering site surveys & audit reports.
  • Complete life cycle reports to an agreed format.
  • Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.
  • Establish 'value for money' strategies for delivering the technical management service.
  • Provide technical support & advice to the FM team Nationally
  • Review CIBSE/HVCA guidelines and contractor T&Cs
  • Review and manage engineering business risk.
  • Deliver and market M&E offering.
 
Key Performance Indicators:
  • Achievement of contracted SLAs and KPIs.
  • Understand service recovery process.
  • All Health and Safety matters effectively managed.
  • Client satisfaction.
  • Tenant satisfaction.
  • Meet personal annual objectives agreed with Line Manager.
 
Relationships:
  • Tenants
  • Clients
  • Public
  • Clients Advisers/Agents
  • Supplier and Contractors
  • Local and Statutory bodies/Officers
  • Colleagues
 
Qualifications:
  • Appropriate engineering degree qualification (preferred).
  • Current UK Driving License.
  • CIBSE
 
 
Skills & Knowledge:
  • Self-Motivated
  • Excellent Time Management Skills.
  • Commercial awareness from experience and/or qualification.
  • Experience of new build development through to management (construction site experience an advantage).
  • Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).
  • Good Written Communication Skills & attention to detail.
  • Cost control, variance and forecasting reporting.
  • Basic IT skills inc. Word, Excel to intermediate level.
  • Proven people management skills and team building.
  • Knowledge of Output Specifications.
  • Management of Performance based contracts.
  • Defects / warranty management.
  • CIBSE & HVCA guidelines
 
Experience:
  • A minimum of 5 years relevant Engineering experience.
 
Need to Be:  
   
Forward Planning
  • Enabling delivery
  • Assists surveyor / Director in achieving high standards of performance and delivery of client services.
Commercially minded
  • Identifies cost saving and performance enhancing opportunities
  • Identifies additional business opportunities and presents these in a timely and appropriate manner.
  • Is able to balance the various needs of the Client, Tenant and internal colleagues and support workers in all actions.
Change orientation
  • Seeks to improve and enhance delivery of client service, as well as supporting property manager.
Leadership and Motivation
  • Leads from the front, supports and identifies change and controls and enhances change management, represents internal and client values.
Building Relationships
  • Establishes and nurtures harmonious relationships both externally and internally.
Developing People
  • Places a priority on developing own skills, knowledge and abilities in line with business priorities.
  • Seeks to improve staff through training and initiatives.
  • Works with service providers & consultants.

Start Date: 25 Oct 2018