5 key issues in FM that all facilities managers should know

Facilities management has become a critical part of running a modern organisation, and there’s every indication that its importance will continue to grow. Obviously, it has to meet the challenges that come with increasing criticality – so let’s take a look at how it’s rising to the increasing demands placed upon it.

issues facilities managerAttracting fresh talent

Part of the problem here is making young people aware that facilities management exists, and that it can provide a great career. Graduates looking around the world of work often overlook FM, and yet the industry needs people with recent IT, management and multi-disciplinary skills.

There’s a generation of FM managers who came up through the ranks, often without attending university. They need to encourage young graduates to join, by creating entry points, such as graduate training programmes. The industry also needs to reach out to universities, and help the development of facilities management as a degree discipline.

Embracing scenario planning

Scenario planning is “what if” thinking, and it’s becoming increasingly important for businesses and public bodies. From extreme weather to internet attacks and security threats, facilities managers need to be thinking about how to deal with emergency and unplanned situations.

Less dramatic, but equally important, FM needs to develop change resilience. This means that the facilities team looks two to five years ahead, takes on board the possible changes that may happen in the world of work, and plans for them.

FM needs to bang its own drum

Other workers and managers tend to take everything that FM does for granted. This is partly because facilities managers tend to be pragmatic types, who get on with the job and don’t make a huge fuss. But they need to show that they make a unique contribution to helping the company deliver on its business mission.

This includes using company newsletters or other communication channels to let colleagues know about sustainability or energy-saving initiatives.

Get senior management buy-in

By focusing on the benefits that FM delivers to the workforce, facilities managers can raise the profile of their function and make senior managers more aware of it. That will mean that members of the FM team are more likely to be included on key projects and business change initiatives.

Show you understand the new workforce

Following on from getting senior management buy-in, FM professionals need to show that they understand the ways in which the workplace is changing. Because so many people are now working away from the office for a part, or even most, of the week, they need different facilities when they visit.

A flexible configuration can provide break out spaces, quiet areas, meeting rooms and other kinds of environment that will facilitate these new ways of working. Furniture and fittings need to change so that they encourage conversations and informal exchanges, as well as formal meetings.

Without background organisation, this could become a chaotic and noisy environment, with not enough facilities to go around at busy times. So the FM professional needs to demonstrate that they are flexible but able to maintain a workable and orderly structure that promotes productivity.

All of these challenges are of course, also opportunities – so FM professionals will need plenty of new ideas and energy.