Which technologies are changing the FM industry?

The world of facilities management covers a whole range of different areas. This means there are many opportunities for technology to streamline operations for companies involved in this field. Geographic information systems and computer-aided design were some of the first technologies to make an impact in the FM business, but there are now many others.

Smarter buildings

One of the big things that have changed in recent years is the number of devices and sensors that can send information over the internet. These ‘smart’ or ‘Internet of Things’ devices are now used in many buildings, particularly for environmental controls. This means that thermostats, for example, can report back to a computer system that can control heating, ventilation and air conditioning systems.

Similar systems can be used for lighting, ensuring that lights aren’t left on when a room is empty, for example. They can also be an integral part of building an overall smart workplace, allowing employees to ‘hot desk’ and make the best use of available resources, for example, or to automatically direct people to the location of a meeting. The system can ensure that a conference room is lit and at a comfortable temperature before the meeting starts and that any audio-visual systems required are enabled.


Many people now have wearable technology like fitness trackers. It’s easy to see the benefits of these on a personal level, but how can they help with managing facilities? Using wearable devices can help managers to understand the pattern of employee activity throughout the workday.

Wearable technology can be used to collect data about how people move around a building, thus giving valuable insights into resource use and space occupancy as people go about their jobs.

Building information

Another thing that facilities management providers are turning to is building information modelling. This allows the creation of a digital model of a physical building. Why is this useful? It can help with space management, letting you work out the best way to fit people and equipment into the space. It also helps with making decisions about efficient use of the building, energy consumption and so on. It can also make it easier when it comes to refurbishments and redesign.

Recent moves are towards Open BIM, which means adopting common standards that make it easy to compare information about different locations. If fully adopted, this would allow information to be shared widely, helping to create ‘smart cities’ to promote levels of energy efficiency and space utilisation across a wide area.

Artificial intelligence

Artificial intelligence is having an impact on many different areas of our lives and the FM sector is no exception. Along with machine learning and the smart buildings technology we discussed above, it can be used to analyse data in order to predict things like asset utilisation.

This means that equipment can be serviced according to its use, helping to prevent unexpected breakdowns of things like environmental plant. AI and ML technology can help to predict failures before they happen and therefore keep things running smoothly.